Order no 100299
I have an Alaskan Malamute so needed a high protein kibble in his diet. Wolfworthy appeared to meet that need.
As their website claims
‘ 7.5kg Arrives Next Day (Mon-Fri)’
I thought this was ideal, however 6 days after ordering I had received nothing so I cancelled my order.
Their Customer Service team were attentive and regularly updated me with;
‘ I will be contacting DPD to find out what the problems are.’
‘ I will again chase with DPD.’
‘ I have contacted DPD to see if I can find out why the order has not been delivered. They are investigating this but as you have already been waiting I have dispatched a replacement this morning. You will receive new tracking info shortly.’
However neither the first or replacement order was delivered as promised.
I was given 3 separate delivery dates by DPD all of which came and went without delivery. However never received anything re a delivery date regarding the replacement.
What really frustrates me is that if products are tracked as stated it’s either in Wolfworthy’s warehouse, in a van on its way to DPD, in a DPD warehouse, or in a van on its way to me - it shouldn’t be a mystery to anyone. If DPD were confident enough to give me delivery dates, they must had had it in their possession!
If I was in their Customer Service team, I’d have proactively bypassed the courier given the issues and sent it via Royal Mail recorded delivery to ensured it got there rather than persist with a broken process.
I was very disappointed with the fact that it was stated after I cancelled, that a bag of food was due to be delivered that very morning (I received no notice of this) but they had spoken to DPD and had it withdrawn.
I’m curious how they managed to find that bag in less than a few hours when they couldn’t find the first in nearly a week.
I really did want to buy Wolfworthy but this was a shocking experience and don’t want to experience it again.