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Asda Pet Insurance


Asda Pet Insurance
100% of users rated this business as excellent or very good.
Ranked 5 in Dog Insurance
Ranking calculated based on average score and the most reviews. Businesses need more than 5 reviews to feature at the top.
2 reviews

Recent review

30th April 2020
“Paid when I needed them to.”
As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't kno…

2 people have reviewed Asda Pet Insurance


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Rating summary

Claims process
Customer Service
Level of cover
Value for money
2 reviews (1 page) sorted by
1 review
“Paid when I needed them to.”
Reviewed 30th April 2020
As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't know how good your insurance is until you need to use it. Well, when my dog was 1.5 years old she felt ill and had to be admitted into intensive care. At the time of admission I didn't know if my insurance would cover the cost of the treatment as it was late weekend evening and this caused me a lot of stress. I read online reviews of ASDA pet insurance and most people were giving them very little rating so I was convinced that ASDA will decline my claim for £1500. I have missed Roxy's buster vaccine, which was overdue by 3 months (I didn't do it on purpose. I was told by my vet that when the next vaccine is due they will inform me, which obviously didn't happen and I didn't realised). Roxy also had other visits to the vet in relation to different problems so I was thinking that ASDA will just pick up on all these things and decide not to pay as I've read on forums that insurance companies will try everything just so they don't pay out. However, ASDA paid everything in a timely manner and kept me up to date so I cannot really fault them. My renewal just came through and the increase in the premium is of about 30%, which was only about 7% in the previous year where I had no claims. However, my premium was not that high in the first place so even with the increase it's still good. So far so good.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
3 reviews
“Good service”
Reviewed 5th May 2015
I insured my nine year old dog with Asda after she had a series of accidents. One of these accidents cost us over£4,000 in vet fees. Although, as expected, Asda would not insure that leg they cover the rest of her body.
She went on to develop not one but three serious health problems and they paid out over £4,000 on one of them and several thousand on the others.
The only complaint and the reason for 4 stars is that I thought I was buying lifetime insurance and, when I insured my second dog with them, I found out that there is a limit per condition. I had their top insurance and, within 3 years, had claimed the maximum benefit of £6,000 for her Addisons Disease. She was still covered for other conditions but I was left with no cover for her Addisons for the rest of her life.
They also brought in a co-insurance clause which meant that I had to pay a percentage of the fee. This is not what I signed up for though I understand that it is becoming more common for long term illnesses.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
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