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Healthy Pets


Healthy Pets
50% of users rated this business as excellent or very good.
Ranked 13 in Dog Insurance
Ranking calculated based on average score and the most reviews. Businesses need more than 5 reviews to feature at the top.
2 reviews

Recent review

20th January 2024
“Deducting whole years premiums”
Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys beha…

2 people have reviewed Healthy Pets


Member ratings

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
1

Rating summary

Claims process
Customer Service
Level of cover
Value for money
2 reviews (1 page) sorted by
1 review
“Deducting whole years premiums”
Reviewed 20th January 2024
Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim.

My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day.

I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived.

Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover.

Its worth looking at other sites as healthy pets arent reviewed any where near as favourably as on this site, with lots of people raising concerns regarding delays, refusals to pay and large deductions from payments of monthly premiums after a pet has passed away
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
26 reviews
“Straight forward and reasonable premiums”
Reviewed 6th January 2015
Wasn't sure which company to go with when I got my puppy but after shopping around online decided on Healthy Pets as not only were they the most reasonably priced but I found it very easy to understand what was and wasn't included in the different levels of cover. I haven't needed to claim yet and hopefully will never to need to,but so far I'm very happy with Healthy Pets.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
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