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Pets at Home Pet Insurance


Pets at Home Pet Insurance
0% of users rated this business as excellent or very good.
Ranked 4 in Dog Insurance
Ranking calculated based on average score and the most reviews. Businesses need more than 5 reviews to feature at the top.
5 reviews

Recent review

2nd February 2021
“The worst possible experience and provider”
I am still aghast to what ever possessed me to get the Pets at Home Insurance, I could seriously kick myself following the last 3 months of hell tryin…

5 people have reviewed Pets at Home Pet Insurance


Member ratings

Excellent
0
Very Good
0
Average
2
Poor
0
Terrible
3

Rating summary

Claims process
Customer Service
Level of cover
Value for money
5 reviews (1 page) sorted by
1 review
“The worst possible experience and provider”
Reviewed 2nd February 2021
I am still aghast to what ever possessed me to get the Pets at Home Insurance, I could seriously kick myself following the last 3 months of hell trying to deal with my first ever claim in 7 years through to trying to get the claim reimbursed.

14 telephone calls to an India based call centre, the longest I waited was an hour, the least was 45 minutes. when you get through, they don't have a clue about how the insurance works, and fob you off with lies and anything to get you off the phone. The reason I know that they don't know what they're talking about is that on a recent occasion i rang them to follow up again and they said 'oh yes, I can see your policy for your cat (i have a dog) and I can see its being reviewed...
I have a dog and my claim according to the call I made the following day, was due to be reviewed that weekend.
This morning, after all the phone call the emails to the CEO (who couldn't help me, despite it being his responsibility) I received an email to tell me that they had made payment of my two claims.
Only the payment was minus 4 lots of excesses and the reason??? well I am now about to make my 13 phone call in the hope that someone in an hours time might be able to tell me...
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
1 review
“The Most Appalling Insurance Provider”
Reviewed 23rd August 2016
Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when the time comes that you actually really need to use it, they will fight you every step of the way. My dog Huxley was diagnosed with a Type III Luxating patella on both of her hind legs. This was my first and last time filing a claim with them. They declined to cover the expenses because they believed she had a pre-existing condition. You may ask what the pre-existing condition? Well when she was a puppy she had a mild irritation to her right hind leg’s nail from dirt. That justified a direct connection from dirt in the paw to a luxating patella. The vet and the orthopedic surgeon tried to explain that there is no connection, what so ever, with the two conditions. Thank you Pets at Home for not being there when we really needed you. You are a horrible company.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
1 review
“Insurance cost over 50% increase in 1 year. ”
Reviewed 31st March 2016
I can't complain about the level of service, but the costs are now £86.50 / mth . My dog is 9 years old and apart from visits to vets regarding tummy upsets is relatively fit and healthy. There have been no major claims, so from a risk point of view my pooch should be considered as low risk. I do feel dog insurers are playing a game. They know, once they have you, you won't leave. It is very difficult to change insurance companies once as your dog gets older. It's not all about money but this is quite a hike in price. For those who are thinking I have a high maintenance pedigree, I have a cross breed.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
1 review
“Appalling Service from Pets at Home Insurance”
Reviewed 14th September 2015
My poor dog has been ill in recent months, firstly with a digital cyst, than the removal of a non cancerous lump and then pancreatitis. Pets at Home Insurance wriggled out of paying every on one technicalties. linked to pre-exisiting conditions They are out and out rogues who I am about to report to the Ombudsman. Their customer service is shocking. Waiting on hold for 40 minutes is fairly standard and the staff appear to be unqualified and fairly useless only providing generic information. You can never get through to an assessor or manager.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
2 reviews
“Big rise in premium!”
Reviewed 3rd January 2015
We took out the Pets at Home premium lifetime policy as it appeared to be the best overall cover and value for money for our puppy at the time. When the renewal came through and without a claim & no change in circumstances it had increased by 25%! There seems little point in lifetime cover if a young dog without any claims gets a rise of 25%. We can only imagine what the premium would be in years to come if claims are made and the dog is older. We have cancelled our renewal our looking at other companies although we might just set aside some money each month.
  • Claims process
  • Customer Service
  • Level of cover
  • Value for money
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