Leburnick Kennels

Ive used this kennels last week

Here is my experience :

I book dog in no one asks for any details of his age dietary requirements
(he’s a large 6 month old puppy (25kilos) having 4 meals a day at home)

I assume this will happen when I get there.
I take dog in on a Saturday afternoon.

Someone appears through a locked prison like inner gate (think more Colditz than kennel) into the forecourt/parking area... This is a slab type gate that you can not see through I assume the kennels are through there.

No one asks anything about the dog at all (i’m stressed about leaving him so I don’t say much either
Dog is taken off me on his lead and led away though the mystery door, the young girl taking him away says “if you are worried please call at any time.”......

.. He has a dog bed a pillow and his own fleece... a rucksack with toys and at least a weeks worth of snacks.

I’m upset as worried as he’s never been without me before...i phone 6 hours later and a slightly aggressive female answers the phone snapping that they are closed. I was trying to leave a message and she picked up the phone when I was half way though ... If you are closed then don’t answer the phone !!

She said he was still distressed and it might take another day for him to settle... I was not happy with this ..
Far too long to wait for a puppy to settle..

I collect the dog 2 nights and 3 days later.. he has various crusty bits of mud (I assume) on his fur and legs...
He absolutely stinks like he’s come out of a dog pound after 3 months not 3 days the first thing he did was rub his fur on anything he could find (ive seen this behaviour before and its to remove the smell of the other dogs...and he wouldn’t stoop scratching.. I bathed him now and he’s back to his normal smell and he was so hungry he had 3 dinners when he got home..

No one asked me how old he was how much food he needed or if he had his injections??

Strangely when I looked in the rucksack all of his toys were there (but no snacks.. had someone given him weeks worth in 3 days?)

I wish id not used this place.... as I was not taken
to see his kennel I;ve no idea where/what condition it was in.. He cant tell me what happened... but I can say he has remained distressed and unhappy today (24 hours after he’s been home.....)

I wont use again under any circumstances...

My dog has stayed here for the passed three days, i met 3 different people each time and they were all lovely and helpful. My dog eddie seemed to enjoy it! Will definately use them again.

What lovely staff and owners!

Nothing is too much trouble for this busy kennels.
I visited the kennels before taking my dog, I was given plenty of time to ask questions, even though they were busy.
All the time I was there, the dogs were being taken out for walks, they adore the staff and had a lovely field to have free run. I understand that they do not socialise with other boarders, this carries many risks and I didn't see one dog which wasn't happy being out with just a walker. They have so many walks!

I asked about collection and running late. If only a couple minutes, they can allow pick up but as they are very busy (feeds, walks, laundry, cleaning, grooming, treats etc etc) that the doors have to be shut on time or when else can they do all the work needed. Absolutely agree! I certainly wouldn't expect the local Spar shop to open up for me after closing, even if I did blast my horn!! If traffic is bad, I'd fully be prepared to pay another days fees and collect my dog during opening hours.

The phones were busy whilst I was there and they did answer them as much as they could, they do have an answer machine which the owner listens to during her lunch and tea break.

I can see why people like Leburnick Kennels, they are busy people, who go that extra mile for their residents.

My dog loved it there!

Staff are amazing and really care for the dogs and their owners...nothing is too much trouble
Really happy and more importantly, so is my dog.
This is his second home and the staff love him
The dogs come first , that's why it's such a special place.

I've used leburnick kennels for over 5 years and the team that work there are polite and efficient. they always put the dogs first by catering for their needs. Overall I will continue to use this service as they are reliable and friendly.

We have used these kennels for the last couples of years, Danksy (our dog) knows when he is going to Julies and he just can not wait to get in the car.... As soon as we get to the her lane he knows can't wait to get out of the car. Probably used the kennels about 10 times in the last 3 years, Dansky doesn't even say good bye to us now, not even a look over his shoulder. Clearly he's very happy to stay there and if he's happy so are we.....

ABSOLUTELY DISGUSTED WITH SERVICE!!

They don't deserve one star let alone five!!

I left at 5am from Manchester to pick up my dog Fraggle. I travelled 6 hrs to rush back to the most appalling service.

Fraggle was staying at Leburnick Kennels just outside of Launceston. As I was worried that I may be a few minutes late getting him, out of courtesy I rang the kennels and had to leave a voicemail. I was a few minutes away and again out of courtesy rang to let them know I'd be there a minute or two late.

I arrived to find the doors locked, unable to get in to pick up MY dog. I banged on the door to try and get their attention as they must have known I was on my way right!? They completely ignored me!

I had to beep my horn to get their attention to be greeted by the rudest lady who runs the kennels. She was shouting and screaming at me for being one minute late and how dare I beep my horn when they are closed! She slammed the door in my face and walked off! I had to advise that I was going to call the police before she decided that she was going to give me MY dog! She didn't even care that I'd called and never even apologised for being so horrible. All she cared about was closing at 10.30 and NOBODY was going to change that.

I had my doubts about using these kennels after the way she spoke to me a couple of weeks ago and the way she was with Fraggle but I was stuck and didn't really have much choice this weekend..

When I first booked Fraggle in I asked to see where he would be staying. I didn't really like it as it looked like a dog prison. Caged with no runs. The owner was rude and didn't want to show me. Reluctantly she did. I asked if he would be socialised and she said NO! Fraggle is so friendly and I asked him to be. She said maybe with the daycare dogs only.

I can say that I will never be using this woman again and can only advise others to keep well away.. Any professional business would have contacted me when they saw I hadnt arrived but to lock up and refuse to give me my dog was unforgivable!! This business is all about money. No customer service, no care for anything other than themselves. My worry is the lack of care for the animals especially on a Sunday! If she can treat humans in such an appalling way, how do the animals get treated?

Absolutely disgusted!!

My dog has now stayed at the kennel on a couple of occasions and has always come home happy, however!! They never answer the phone!! You can ring 10 times in one morning and they won't answer! Not enough people taking these phonecalls, probably loose a lot of business by this but also doesn't film you with confidence if you want to ask how your pet is doing or if you have questions prior to booking or dropping off or collecting. And because of only this fact, I'd rate it quite poorly. Hopefully they will sort out their phones!