PrettyPaws

1 reviews | A member for 3 months, 0 days

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Posted on 15th September 2019
Good food - poor quality packaging!
We had asked Pets At Home Derby, to put 6 boxes of Wainwrights Variety 12 pack mature trays aside for us. The date was good 2020, but on loading the boxes into the car, we noticed a suspicious smell coming from one of the boxes. Obviously something had gone off in the box, so we were able to return it, and get a refund on this box. That left five boxes, as no more in stock. A box lasts a week for my Labrador, and today I opened the second of the five boxes, and the smell hit me. One tray badly blown, and mess on the bottom of the box.
Every time we purchase Wainwrights, trays are blown of leaking, because they haven't been sealed properly.
Took a box away on holiday in may, three of the twelve trays were either leaking of blown. This meant I had to find more food to last our dog during the break.
Absolutely not good enough. Still awaiting a response to our last complaint to Pets at Home, as we cannot keep doing 30 mile round trips to return these.
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