DW43

dog food is ok, but its let down by slow delivery and poor customer service, ordered on 15th December, was not even sent out by the 21st December, i know its a 3 to 5 day delivery, but did not know it would be 3 days to a week before even sending the dog food out. They used the its Christmas excuse, well other companies seem to cope, but if you are behind with orders then keep your customers updated. An email to say you are behind would of helped, but sending out 6 days after i ordered does not leave much time for the courier to get it to us. I should of googled Millies before buying and seen on quite a few forums that Millies customer service is very lacking.
It was not about your delivery service, this has nothing to do with DPD, its to do with how slow you take to send items out. I thought 3 to 5 days was a service from DPD, but you wait until i contact you before you mark it as dispatched, and you still do not send it to DPD. Because as of 2pm today (21 December 2021) DPD had still not received it, which is 6 days since I ordered the food at 10:08am on the 15th December. So lets not blame your delivery service, its your slow dispatch that is the problem.