Mattersey Thorpe, Nottinghamshire, England
Find somewhere else
Owner unwelcoming and rude. Reception advertised as open 10-6 but when we arrived at 12.30 made sarcastic question asking if we'd had difficulty finding the place which turned out to be because we'd said expected to arrive about 12 when we booked. Proceeded to make further sarcastic and rude comments about the notes we'd jotted down simply listing how much food our dog was usually given. When the young assistant tried to intervene pleasantly, the owner cut her off and tried to prevent her helping. Decided not to leave our dog and certainly will not return. We volunteered to pay for the night we'd booked and she said her minimum charge for any stay is £20 so we paid and left. She wasn't even interested to ask why. Terrible way to run any business. Don't know how she retains any customers.