Mattersey Thorpe, Nottinghamshire, England
We left our two dogs at the dog hotel for 4 nights. When we came to collect them last Monday we were hand half a tub of food. As we had measured out their food exactly, the only conclusion could be that they had been under fed. We then noticed that one of the dog bed was absolutely soaked in urine. When we questioned this and the issue about the food, the proprietor seemed unconcerned and said it was nothing to do with her and it was the 'young girl' who worked for her who dealt with that. Our dogs have never wet their beds before so they must have been very distressed. The final straw was when we got home, we checked our dogs medication. We realised that too many tablets were missing which may suggest that our dog was over dosed on his IBD medication. We were understandably very upset. We've used the dog hotel before and although we'd had concerns about them being under fed, we'd thought this was a genuine mistake the first time, but now we realise this couldn't be as it happened again. Our recommendation is, never use this place. The woman who runs it just doesn't seem to care about the animals in her care.