Johnnyespada

Recently, 11/11/16, had to book an appointment for one of my pets, as was worried about her health. Phone call was made couple of minutes past 7pm, and was told that there was a 7.20pm slot in one of the surgeries.
Was also told that if got there before 7.30pm, there would not be an "out of hours charge" for the consultation!!
I arrived at the surgery before the slotted appointment and had to wait until 8pm to be seen.
The care for my cat itself, on that day, was impeccable.
Paid for the appointment and the staff didn't provide with a receipt for my insurance, despite asking.
Was advised to return in the morning to check the progress of my cat.
Was met by a very pushy vet, that all she could talk about was neutering, hardly speaking of the situation in hands.
I explained that already had arranged to see another vet to do c4 neutering, as I'm on benefits.
Still, the conversation carried on - "bring the cat after the antibiotics finish, so we can neuter her"

Left and requested invoice from reception again, and to my surprise had been charged the "out of hours charge" for the previous day appointment.
When I arrived home, contacted the surgery straight away querying this. Was told that they had to check with their colleague what had been said.
Called again following day, as no answer, and was told same thing.
Only after 3 weeks of phone calls, actually had a reply.
Despite the inconvenience caused, the time they made me wait, no apologies were made, stating that it was always on the system saying out of hours appointment.
If that was so, why would several staff members not had been able to give me that info?
Complete disappointment in a practice that I believed had the clients and their pets interest at heart!!!!