DAC

Ordered a collar on 11/12/16 didn't arrive after a month. Contacted the company and was sent a link which didn't make much senseTried to make further contact without any luck. I had made the purchase through PayPal and complained to them. Within a day I received an email quote 'We received a report from our team regarding to the details to be embroider on the nylon. My apology but we cant embroider special character I am afraid that it won't be possible because of the limitation of our machine. Thank you!'
I had asked for my pets name and my mobile number to be embroidered onto the collar. They're either incompetent or dishonest. I thought that this was the service they offered. Got my money back now thanks to PayPal