Weeton, Lancashire, England
Moody owner of Happy Hounds Hotel
We were met by the owner, Kerry, with a scowl at 8.00 am this morning. We have left our dog at the kennels on many occasions and have been impressed with Vicky and her care of our Spaniel. Unfortunately Kerry is prone to be rather moody and has poor customer relationships. We have previously left the dog's cage in which he sleeps the night in which he feels secure. On this occasion however it was deemed to be non gratis by the owner. We decided to cut short our first day out for many months because we did not want our dog sleeping on the floor when he becomes anxious when not in his cage. On returning to the kennels Kerry explained her abhorrent attitude to staff shortages. Consequently we will not be using the Kennels in the future.