The Bobster

I insured my bichon with John Lewis when I got him just over eight years ago.he needed insurance claims on two occasions and yes, premiums did rise as I expected. We have been devastated to lose Bobby just a few weeks ago. He had to have surgery ( over £1600) and had started chaemo just as his illness accelerated and we had to let him go. Throughout, JL were just quite simply ,in my opinion,excellent. Vets fees were paid with no delay and all payments due to me refunded within days of claims. Throughout, they kept me informed of where my claim was at, e mails were answered professionally and with tact and I even received a letter providing a number for counselling services if I needed them. I don't know if they are more expensive than other companies but I do know my experience has been excellent value for money and I would not hesitate to tell others of my experience. Thank you so much John Lewis ,especially in dealing with this weeping wreck on the phone.