Ottershaw, Surrey, England
A cold unfriendly place!
I have tried this place twice and cannot recommend!. The first was 22nd October 2017. I hadn't been able to visit to view prior to our dog's stay but I felt happy that, having looked at their facebook page and speaking to them to book that our 4 year old Staffy would be in good hands. Upon arrival I was directed to the lower kennels. It was run down and felt very unfriendly. The man who met me didn't offer to show me around but instead 'lassoed' my dog with a lead with no care or indeed any interaction with my dog. As I had no other option I left feeling upset not knowing what condition my dog would return. When I picked him up 2 days later I was again met with a cool welcome. I explained my concerns re the condition of the kennels and the 'lasooing' technique which only agitated my dog who is only walked on a harness. Their response was that Staffys are put there generally and it used to be quarantine so not allowed to show around! As for the lasooing - all dogs are taken in with lead round neck as any other way may endanger staff! They said next time he could be kennelled at the top of the site. So on 3rd December we returned for one night. The young man who greeted me was again with no welcome for us. He said he hadn't agreed to the upper kennels as 'staffys generally don't like other dogs!' . I explained that my dog is very social and loves other dogs. He said on this occasion he could try the upper kennels but peak times it would fbe the bottom ones. Again he was lasooing without care to my dog or any caring interaction! Upon collection I was charged more than the first time. When queried I was told it was for heating costs but I received no prior warning.