She went on to develop not one but three serious health problems and they paid out over £4,000 on one of them and several thousand on the others.
The only complaint and the reason for 4 stars is that I thought I was buying lifetime insurance and, when I insured my second dog with them, I found out that there is a limit per condition. I had their top insurance and, within 3 years, had claimed the maximum benefit of £6,000 for her Addisons Disease. She was still covered for other conditions but I was left with no cover for her Addisons for the rest of her life.
They also brought in a co-insurance clause which meant that I had to pay a percentage of the fee. This is not what I signed up for though I understand that it is becoming more common for long term illnesses.
My current dog has not, as yet, needed much attention but I am happy that they are there if needed.
My dog and I learned to work together to find the scent and follow it to a successful conclusion. The handler is taught how to handle the dog in the best possible way to facilitate a successful "find".
My trainer was Pam Mackinnon who has worked as a professional drugs dog handler and is a mine of information on all things scent! There was a video introduction, followed by games with the dogs to encourage enthusiasm for the toy or food item. We then went on to scent out our chosen item. Every single dog was successful!
Scenting is something all dogs can do. It is very concentrated work and will tire even the liveliest dog out after a couple of searches. It creates a special bond between dog and handler.
I can't wait to start my new dog on the Scentwork journey!