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Wey Farm Boarding Kennels

Dog Kennels | Ottershaw, Surrey, England | weyfarm.co.uk

Wey Farm Boarding Kennels
33% of users rated this business as excellent or very good.
Ranked 1 in Dog Kennels in Surrey
Ranking calculated based on average score and the most reviews. Businesses need more than 5 reviews to feature at the top.
3 reviews

Recent review

3rd December 2017
“A cold unfriendly place!”
I have tried this place twice and cannot recommend!. The first was 22nd October 2017. I hadn't been able to visit to view prior to our dog's stay b…

3 people have reviewed Wey Farm Boarding Kennels


Member ratings

Excellent
1
Very Good
0
Average
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Poor
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Terrible
2

Rating summary

Comfort of accommodation
Level of care provided
Staff
Value for money
3 reviews (1 page) sorted by
1 review
“A cold unfriendly place!”
Reviewed 3rd December 2017
I have tried this place twice and cannot recommend!. The first was 22nd October 2017. I hadn't been able to visit to view prior to our dog's stay but I felt happy that, having looked at their facebook page and speaking to them to book that our 4 year old Staffy would be in good hands. Upon arrival I was directed to the lower kennels. It was run down and felt very unfriendly. The man who met me didn't offer to show me around but instead 'lassoed' my dog with a lead with no care or indeed any interaction with my dog. As I had no other option I left feeling upset not knowing what condition my dog would return. When I picked him up 2 days later I was again met with a cool welcome. I explained my concerns re the condition of the kennels and the 'lasooing' technique which only agitated my dog who is only walked on a harness. Their response was that Staffys are put there generally and it used to be quarantine so not allowed to show around! As for the lasooing - all dogs are taken in with lead round neck as any other way may endanger staff! They said next time he could be kennelled at the top of the site. So on 3rd December we returned for one night. The young man who greeted me was again with no welcome for us. He said he hadn't agreed to the upper kennels as 'staffys generally don't like other dogs!' . I explained that my dog is very social and loves other dogs. He said on this occasion he could try the upper kennels but peak times it would fbe the bottom ones. Again he was lasooing without care to my dog or any caring interaction! Upon collection I was charged more than the first time. When queried I was told it was for heating costs but I received no prior warning.
  • Comfort of accommodation
  • Level of care provided
  • Staff
  • Value for money
1 review
“bad”
Reviewed 29th August 2017
we went to see the luxury place last march before boarding our mastiff.the guy showing us around had no regard for the obvious stress os the animals inside and showed not a bit of warmth towards any of them. there was no bedding in any kennel either,considering it was still winter and the pens were muddy and the huts dirty.at the end of the good 20 minute talk and tour,he picked one of the dogs for whom the owner had been waiting anxiously outside...we gave it a bit of credit thinking maybe cleaning was in progress and they were busy and went ahead and booked our mastiff.
when we got the dog there,they did not have record of us having paid the booking fee of £30,they did not ask us for the vaccination card that was in the car and we forgot to produce,and we were shocked to discover that the dogs do not get exercised at all unless you pay someone apart.they have a pen and that is it.we were given some private numbers to call and arrange it but it was a bit late.they allowed us to leave our dog's mattress i took as a precaution(they don't allow personal toys or bedding for hygiene reasons, they say).
when we got to pick the dog back he had fresh and crusty blood on his nose,his mattress cover was muddy brown(the guy even had the cheek of telling us it had been lying outside so our beloved dog had been sleeping on a wet bed)and they acknowledge they had not washed it once.we also brought his own food,ORIJEN,with the dosage well specified.up on collection,we were told the dog had not eaten much.yet,the sac was three quarters empty when it should have been less than one third empty.
heating gets paid apart and is at the kennels discretion.we were not charged a penny.no heating for our boy in the winter.
finally,and with our dog in the car and ready to get home,my husband got off to ask if they still needed the medical record card of the dog,and they say yes,absolutely.........
ABSOLUTELY HORRIFYING.do not take your precious dog there.and mind the suspension in the car.the private road until the kennels is the worst i've ever seen,that is my word.
  • Comfort of accommodation
  • Level of care provided
  • Staff
  • Value for money
2 reviews
“Excellent Kennel”
Reviewed 23rd October 2016
My dog loves going to WeyFarm Kennels, the staff are lovely and friendly. They treat my dog like they would there own. She always gets plenty of kisses, cuddles and lots of playtime. Highly recommend!!!!
  • Comfort of accommodation
  • Level of care provided
  • Staff
  • Value for money
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