Posted on 15th October 2022 Finally made contact and resolved issues
At last Forthglade customer services made contact with me and have replaced the damaged items within 24 hours of calling me. They have also agreed that their packaging systems will be checked and fine tuned as a matter of urgency.
Still not happy about the time it took to resolve the matter but completely satisfied with the outcome. I will continue to use Forthglade as my dog loves the food and I now have a usable replacement.
Still not happy about the time it took to resolve the matter but completely satisfied with the outcome. I will continue to use Forthglade as my dog loves the food and I now have a usable replacement.
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Posted on 8th October 2022 Disgusting inedible food. No customer service
My recent variety pack order arrived with the majority of the food trays open inside the packaging. Obviously caused at the factory as the outer packaging was totally intact and undamaged.
The food stinks and is clearly unhygienic and inedible. I wouldn't feed it to a sewer rat. Tried all means possible to make contact with Forthglade to sort this out but no response to phone calls and automated email response says it will take 2 weeks to respond. Absolute rubbish food received and non existent customer service. TO BE AVOIDED AT ALL COSTS I have given a 1 star rating because the system will not allow the zero it deserves.
The food stinks and is clearly unhygienic and inedible. I wouldn't feed it to a sewer rat. Tried all means possible to make contact with Forthglade to sort this out but no response to phone calls and automated email response says it will take 2 weeks to respond. Absolute rubbish food received and non existent customer service. TO BE AVOIDED AT ALL COSTS I have given a 1 star rating because the system will not allow the zero it deserves.
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