Paston51

1 reviews | A member for 22 days, 0 hours

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Norwich, Norfolk, England
Posted on 24th November 2019
Brilliant Trainer with great empathy for dogs
My husband and I foolishly forgot just how demanding a young puppy can be even though we’ve been dog owners for many years. When we lost our last girl at the age of 15 years we took a few months before we got our new little lab cross cocker and named her Pepper. We had been through a great deal of family trauma in the past two years as a result of my son being involved in a very serious car crash, not of his doing, so we thought that a new puppy would be a good distraction. Wrong.... it just added to our already overloaded stress levels! We were doing really well with the indoor training but Pepper , or rather we, just couldn’t master walking without being dragged.
So in desperation and feeling defeated I contacted Phil who answered my email by a phone call very quickly. He was so reassuring on the phone and even more in person. He visited us four days later and undertook a very thorough questioning of exactly where we were with Peppers training and soon gave us his thoughts. He demonstrated the techniques with Pepper in such a quiet but assertive manner and she got them really quickly. He then accompanied us on a walk showing and talking us through the methods. Both of us being retired research scientists means we have a need to understand the theories behind the techniques and Phil is very sound on his understanding of canine psychology.
After nearly three hours with us he then emailed the next day enclosing numerous documents and links to help us and a full breakdown of all he had told us. We both feel he undersells himself as his costs are very reasonable especially given the depth and breadth of his knowledge. Please do use him if you have any problem areas with your dog, whatever age or breed. He is just brilliant!
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