Posted on 25th November 2021 Appalling customer service
The customer service is non existent. I ordered a fish bundle and believe me I know fish smells, this thing reeked of saturated off fish smell it was horrid. I gave one little fish to my dog and he vomited. When I tried to get a refund the ignorance was extreme and the person on the other side of the emails was literally making fun of me of being upset about not being able to get a refund. Long story short quality of this brand is not great and has deteriorated. All they care about is making money which is ok but they need to care about dogs and their well-being. It was shocking the way they deal with returns
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