Posted on 15th April 2022 Great food/Diabolical customer service
Been feeding my 2 dogs this food for about 6 weeks now and they love it. My one very fussy eater now can’t wait for meal time, however this is where the positives end.
After my delivery going astray and me contacting them to ask for a replacement today, they have refused because they have an account with DPD and they don’t have a scheduled collection today and they won’t arrange for a ‘one off’ collection to get my food to me. It’s Easter Bank Holiday weekend and I’ll run out of food by tomorrow.
Extremely dissatisfied with this very poor customer service. I’m sure they must make enough profit from a bag of food to justify paying for an alternative courier. Very penny pinching.
I have now got to source an alternative ‘cold pressed’ dog food over the weekend and even then run the risk them experiencing gastro intestinal upset. As most responsible dog owners will know you should never switch to another food suddenly it should be done over a period of 7-10 days, however I have no choice.
I NEVER leave reviews negative or otherwise so this should say something about how disappointed I am.
After my delivery going astray and me contacting them to ask for a replacement today, they have refused because they have an account with DPD and they don’t have a scheduled collection today and they won’t arrange for a ‘one off’ collection to get my food to me. It’s Easter Bank Holiday weekend and I’ll run out of food by tomorrow.
Extremely dissatisfied with this very poor customer service. I’m sure they must make enough profit from a bag of food to justify paying for an alternative courier. Very penny pinching.
I have now got to source an alternative ‘cold pressed’ dog food over the weekend and even then run the risk them experiencing gastro intestinal upset. As most responsible dog owners will know you should never switch to another food suddenly it should be done over a period of 7-10 days, however I have no choice.
I NEVER leave reviews negative or otherwise so this should say something about how disappointed I am.
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