Posted on 9th May 2022 They dont deliver & they dont care
Great food but the service is awful.
Supposed to deliver a regular order on Friday but sent no delivery notification. I called them they didn't answer, i emailed they didn't answer, I messaged there "live chat" no answer, facebook no answer. Then at 6.38pm on Sunday night i get an answer to the website "live chat" sorry our new system isn't working correctly so we have refunded you.
A) how does that help me get my dog food order
B) they still haven't refunded the money
C) i found their dog food cheaper on other site than buying direct which proves they care more about distributors than customers
Supposed to deliver a regular order on Friday but sent no delivery notification. I called them they didn't answer, i emailed they didn't answer, I messaged there "live chat" no answer, facebook no answer. Then at 6.38pm on Sunday night i get an answer to the website "live chat" sorry our new system isn't working correctly so we have refunded you.
A) how does that help me get my dog food order
B) they still haven't refunded the money
C) i found their dog food cheaper on other site than buying direct which proves they care more about distributors than customers
view less
