Amy212

Don’t waste your time with this company, unless you love poor customer service. My dog has always been a custom fit due to his cross breed. I made this clear on email correspondences with a person called, ‘Sammi Downing’. After 3 different people took measurements of my dog, I inputted these into their website and their website told me that his measurements did not fit an ‘off the shelf’ option. I therefore emailed images of my dog and the measurements. Sammi Downing advised me to order an ‘off the shelf’ size, which I suspected would be incorrect and I highlighted this in my email correspondence. I ordered the size that Sammi suggested and guess what… yes you guessed it… it was the wrong size. I was told to return the item for an exchange at my own postage cost. Clearly I did not want to do this as the risk of receiving a further misfit in the second item would inevitably cost me further postage returns and I would end up with no product at all, just postage return costs. I would advise anyone looking for dog clothing, to visit a more reputable seller and one that cares about good customer service.