Posted on 20th January 2024 Deducting whole years premiums
Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim.
My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day.
I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived.
Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover.
Its worth looking at other sites as healthy pets arent reviewed any where near as favourably as on this site, with lots of people raising concerns regarding delays, refusals to pay and large deductions from payments of monthly premiums after a pet has passed away
My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day.
I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived.
Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover.
Its worth looking at other sites as healthy pets arent reviewed any where near as favourably as on this site, with lots of people raising concerns regarding delays, refusals to pay and large deductions from payments of monthly premiums after a pet has passed away
view less
